Terms and Conditions

This page (together with the documents referred to on it) tells you the terms and conditions (Terms & Conditions) on which we supply any of the products (Products) listed on our website alfar-pharmacy.com or Philippine mobile app (Site) to you. The Products listed on the Site may be supplied directly by Alfar Pharmacy. Please read these Terms & Conditions carefully before ordering any Products from the Site. You should understand that by ordering any of our Products, you agree to be bound by these Terms & Conditions. You can print a copy of these Terms & Conditions. Please also note that the use of the Site is subject to the terms contained in the Website and Mobile Terms of Use which apply whether or not you order any Products from the Site.

We take privacy seriously. The categories of personal data that we process depend on how you use our services. We use your personal data to align our online and in store services with your preferences, to provide you with purchases and services, to deal with your requests, to contact you regarding tailored products and services which may be of interest to you, to provide prize draws or competitions, or to carry out relevant administrative services. All personal data is processed in accordance with applicable data protection laws. For a full version of our Privacy Policy, please see Privacy Policy.

By opening an Alfar Loyalty Program membership account, or by using services or other benefits connected with that account, you also agree to our Membership Terms and Conditions.

1. Information about us

The Site is operated by Alfar Pharmacy.

2. How the contract is formed between you and us

2.1 You may place an order to purchase a Product advertised for sale on the Site by following the onscreen prompts after clicking on the item you are interested in. You will have an opportunity to check and correct any input errors in your order up until the point at which you submit your order by clicking the "Proceed to Payment" or "Proceed to Check-out" button on the payment details page. No changes or amendments can be made by you to your order after this point.

2.2 After placing an order, there will be a prompt on your screen and/or you will receive an e-mail or text message from us acknowledging that we have received your order and giving you an order number and a summary of your order. Please note that this does not mean that your order has been accepted. Your order constitutes an offer to us to buy a Product. All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you a prompt on your screen and/or an e-mail that confirms that the Product has been dispatched (Dispatch Confirmation). The contract between us for the sale of a Product will only be formed when we send you the Dispatch Confirmation for the relevant Product. If you order several Products from us which are being delivered at different times or separately from a third-party supplier, each contract is formed when we provide the Dispatch Confirmation for each Product.

2.3

Each Contract will relate only to those Products whose dispatch we have confirmed in the Dispatch Confirmation. We will not be obliged to supply any other Products which may have been part of your order until the dispatch of such Products has been confirmed in a separate Dispatch Confirmation.

2.4

We may, in our sole discretion, refuse or cancel any order and limit order quantity. We may choose not to accept your order for any reason and we will not be liable to you or to anyone else in those circumstances.

2.5

We may be unable to process your order if:

• the Product you ordered is out of stock or discontinued; or
• there is a problem with authorisation of your method of payment.

2.6

Certain Products made available on the Site may be subject to age, availability of prescription, or other restrictions imposed by law. We are not permitted by law to supply these Products to individuals who do not satisfy the relevant requirements and, if you are underage, without a prescription, or do not satisfy such requirements, you must not attempt to order these Products. Nothing contained in these terms and conditions or any communications provided to you as a result of your use of this service should be construed as medical, commercial, legal or other professional advice. Always seek the advice of a physician or other qualified healthcare provider concerning questions you have regarding a medical condition, and before starting, stopping or modifying any treatment or medication.

2.7

By registering on the Site, using the Site and/or making a purchase, you confirm and certify that the information you provide, including but not limited to your date of birth, is complete accurate and up-to-date.

3. Delivery

3.1

We will deliver the Products to you in accordance with the delivery option specified by you when you placed your order. Once an order is placed, no changes or amendments can be made to the delivery address.

3.2

We may on some occasions dispatch the Products comprised in your order which are supplied by us in multiple packages. Delivery will be made to the delivery address specified in your order. Please see below for details of where we deliver and the available delivery options. We cannot deliver items within the same order to multiple addresses. We are not responsible for any additional carrying or positioning of Products ordered.

3.3

There may be a delivery charge, which will be added when you checkout. Please make sure that you are satisfied with the delivery charge before confirming your order for Products at checkout.

COLLECTION (AT STORE)

3.4

We aim to have the Products available for collection within the estimated timeframes indicated below, from the day on which the Dispatch Confirmation is issued. However, we are not able to guarantee any firm delivery dates upon order and to the extent permitted by law, we shall not be liable to you for any losses, liabilities, costs, damages, charges or expenses arising out of late delivery.

A notification will be sent to you via screen prompt, email or local SMS to confirm the date of collection.

3.5

If you are not personally available to collect at store, an authorised representative may collect on your behalf provided the representative is over 18 years of age and is able to present your signed authorisation letter. The Site may have the option to request for information on the identity your authorized representative. You or your representative may be required to produce proof of identity (e.g. any government issued I.D.) and acknowledge receipt of the delivery.

3.6

Ordered Products will be cancelled if you do not collect the Products within fourteen (14) days from the day of the screen prompt, email or SMS Collect Notice being sent. Credit card payments for such orders will be refunded via credit card payment reversal, following our refund policy.

3.7

We will not entertain any request for change of store for collection after order confirmation is issued.

3.8

We reserve the right to withhold delivery of the Products to you if we have any doubts whatsoever as to your credit worthiness or insufficient identification.

3.9

No delivery charges apply for orders collected in selected stores as part of promos. However, we reserve the right to apply administration charges / delivery charges for any other special redelivery arrangement or return request. There are no minimum purchase requirements.

HOME DELIVERY

3.10

We shall deliver the Products to the delivery address specified and keyed in by you on the order form. Your order will be delivered to you via the service of a courier service company appointed by us. We advise that either you or a chosen representative is able to receive the order and place it in a safe place.

HOME DELIVERY

3.11

We aim to deliver the Products within the estimated timeframes indicated below, from the day on which the Dispatch Confirmation is issued. However, we are not able to guarantee any firm delivery dates upon order and to the extent permitted by law, we shall not be liable to you for any losses, liabilities, costs, damages, charges or expenses arising out of late delivery.

Location Estimated Delivery Cebu City and neighboring cities/municipalities within island of Cebu 1-4 Hours Outside island of Cebu 7-10 Working Days Note: Working Days shall exclude Christmas and New Year’s Eve Estimated Delivery time may be extended due to fortuitous events or causes outside our control, in which case, we shall not be liable for any damages or penalties for the delay.

3.12

On delivery of the Products, you are required to sign for delivery. You shall examine the Products immediately upon collection for any deficiencies and/or damages before you sign for delivery. All risk in the Products shall pass to you upon delivery.

3.13

Please note that it might not be possible for us to deliver to some locations. If this is the case, we will inform you using the contact details that you provide to us when you make your order and arrange for cancellation of the order or delivery to an alternative delivery address.

3.14

Delivery fee shall be dependent upon the prescribed rates of our Third-Party Logistics contractor. We may charge packaging fees for products requiring special packaging or method of transport.

3.15

All Products must be received by an adult aged 18 years or over. If the driver has any doubt over the age of the person receiving the Products, he is entitled to ask such person to show an identity card to prove his/her age. If the person is shown not to be 18 or above and no other person can receive the Products, we shall not hand over the Products.

3.16

If you are not available to take delivery or collection, we will send you an SMS notifying you of the failed delivery attempt. We will notify you of the succeeding delivery attempts but upon a failed third attempt, the delivery will be tagged as failed and the order shall be cancelled.

3.17

If delivery or collection is delayed through your unreasonable refusal to accept delivery or if you do not accept delivery or collect the Product from the courier, then we may (without affecting any other right or remedy available to us) do either or both of the following:

1. charge you for our reasonable storage fee and other costs reasonably incurred by us; or
2. no longer make the Product available for delivery or collection and notify you that we are immediately cancelling the order, in which case we will refund to you or your credit card company as applicable any money already paid to us under the order, less our reasonable administration charges (including for attempting to deliver and then returning the Product, and any storage fees as provided).

3.18

If you request for redelivery, we are entitled to charge for providing the service.

3.19

It is your responsibility to notify us immediately of any change to the delivery address.

3.20

We reserve the right to decline delivery of Products to any customer at our sole discretion absolutely.

3.21

Shipping and other fees, taxes and charges are excluded from earning Member Points.

4. Risk and Ownership

4.1 Order Acceptance

Your order constitutes an offer to purchase. We reserve the right to accept or decline any order for any reason. Order confirmation does not guarantee acceptance.

4.2 Payment Terms

Payment is due at the time of order. We accept various payment methods as indicated on our website. You agree to:

• Provide valid payment information
• Pay all charges incurred
• Pay applicable taxes and fees

4.3 Order Cancellation

We reserve the right to cancel orders due to product unavailability, pricing errors, or suspected fraud. You may cancel orders before processing according to our cancellation policy.

5. Shipping and Delivery

We will make reasonable efforts to deliver orders within the estimated timeframe. However, delivery times are estimates and not guaranteed. We are not liable for delays caused by circumstances beyond our control.

Risk of loss passes to you upon delivery. You are responsible for providing accurate delivery information and being available to receive deliveries.

6. Returns and Refunds

Due to the nature of pharmaceutical products, returns are subject to strict policies:

• Prescription medications cannot be returned once dispensed
• Over-the-counter products may be returned if unopened and in original packaging
• Returns must be initiated within the specified timeframe
• Refunds are processed according to our refund policy

Contact customer service for specific return instructions and eligibility.

7. Intellectual Property

All content on our website, including text, graphics, logos, images, and software, is the property of ALFAR Online Pharmacy or its licensors and is protected by intellectual property laws.

You may not reproduce, distribute, modify, or create derivative works without our express written permission.

8. Disclaimer of Warranties

Our services are provided "as is" and "as available" without warranties of any kind, either express or implied. We do not warrant that:

• Our services will be uninterrupted or error-free
• Defects will be corrected
• Our website is free of viruses or harmful components
• Results from using our services will meet your requirements

9. Limitation of Liability

To the maximum extent permitted by law, ALFAR Online Pharmacy shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from:

• Use or inability to use our services
• Unauthorized access to your data
• Errors or omissions in content
• Any other matter relating to our services

Our total liability shall not exceed the amount paid by you for the specific product or service giving rise to the claim.

10. Indemnification

You agree to indemnify and hold harmless ALFAR Online Pharmacy, its affiliates, and their respective officers, directors, employees, and agents from any claims, damages, losses, or expenses arising from your use of our services or violation of these terms.

11. Governing Law

These terms shall be governed by and construed in accordance with the laws of [Your Jurisdiction], without regard to conflict of law principles. Any disputes shall be resolved in the courts of [Your Jurisdiction].

12. Contact Information

For questions about these Terms and Conditions, please contact us: